What is a simultaneous call?
Simultaneous calls (SC) are the number of calls happening at the same time. 3CX subscription licensing is based upon how many calls you need to occur at the same time. In other words, how many team members do you envisage to be on a call together at any one time? To calculate simultaneous calls (SC) you should count internal calls also.
3CX PRO Professional is a comprehensive and advanced communication solution designed for businesses of all sizes. It offers a wide range of features and functionality to enhance the efficiency and productivity of your organization's communication system.
One of the key highlights of 3CX PRO Professional is its powerful call-center functionality. It provides businesses with advanced features like real-time monitoring and reporting, wallboards, and queuing strategies to optimize customer service and streamline call handling processes. With these tools, businesses can ensure that calls are efficiently distributed, monitored, and resolved, resulting in improved customer satisfaction.
Another notable feature of 3CX PRO Professional is its seamless integration with popular CRM systems. This integration allows businesses to centralize customer information and streamline customer interactions. With the ability to automatically match incoming calls with customer records, users can be provided with relevant customer details during an incoming call, allowing for a personalized and efficient customer experience.
Furthermore, 3CX PRO Professional offers advanced video conferencing capabilities, enabling businesses to conduct face-to-face meetings with colleagues, clients, and partners from anywhere, eliminating the need for travel and improving collaboration. With features like screen sharing, presentation mode, and meeting recording, organizations can enhance their internal and external communication and collaboration efforts.
Additionally, 3CX PRO Professional provides advanced security features to protect sensitive data and ensure secure communication. With integrated firewall and encryption options, businesses can have peace of mind that their communication system is secure and their data is protected from unauthorized access.
Overall, 3CX PRO Professional is a comprehensive communication solution that offers advanced features and functionality to optimize call-center operations, improve customer interactions, enhance collaboration, and ensure secure communication. It empowers businesses to streamline their communication processes, boost productivity, and ultimately, deliver exceptional customer experiences.
- Option to install on premise or self-host
- Dedicated Installation
- Call Recording
- CRM Integration
- Hot Desking
- Microsoft 365 Integration
- SMS & MMS
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